Methods to contact IT Operations
-
ZenDesk (Primary)
- https://helpdesk.iambic.ai
- Through the SSO Portal at https://myapps.Microsoft.com
- #ITOps Slack Channel (Secondary)
Responsiveness
- Low/Normal Priority - two business days
- High/Urgent Priority – two hours
Process for High/Urgent Priority Issues
- Open ZenDesk ticket (set the priority appropriately)
- Post in Slack #ITOps that a high-priority ticket has been entered
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